10 Questions for Nancy Weingartner

 

 

Nancy Weingartner is the well-known Executive Editor of Franchise Times, the industry’s leading trade publication. Growing up around the US and Asia as the daughter of an Air Force officer, Weingartner graduated with a bachelor’s degree in English from the University of California, launching a career in journalism and public relations. More recently, she has spearheaded Franchise Times’ leadership of franchise trade missions as well as the organization’s international coverage. While Nancy is used to holding the tape recorder, IFA turned the microphone on her after her recent return from the Latin America trade mission co-hosted by the U.S Commercial Service, Franchise Times, and the International Franchise Association. 

Why do you like going on trade missions?

You have a sense you’re doing something worthwhile—helping bring jobs and the U.S. culture to the rest of the world. But seeing each country’s own culture and landscape firsthand, plus hanging out with personality-laden franchise sales executives is well worth jet lag  long hours and missed deadlines at home.

What country is your favorite in terms of a trade mission experience, and why?

The easy answer is all of them. But because India was my first foray into trade missions, it affected me the most. I was stunned by the juxtaposition of the extreme poverty and wealth, with a sliver of middle-class in between. The pros on the trip saw opportunity; I had to struggle not to see obstacles. But by the end of the trip, I started seeing it through their eyes.

How would you characterize the value of the U.S. Commercial Service to international franchising?

I have become their biggest evangelist. Everyone I’ve met with the Service is dedicated and ready to move molehills and the occasional mountain for franchisors. And their in-country staff is well connected to the local business community.

As executive editor of Franchise Times, what is your favorite part of the job?

The people I write about, and traveling—whether it’s overseas or to Miami.

When did you discover that you were a writer?

In college I was a typesetter for the local newspaper. I asked if I could write a story and it ended up as the lead story on the front page. I was hooked.

How much do you travel?

It varies, but it probably works out to a trip a month—but not so often that I have a suitcase pre-packed or can easily locate my universal plug adapter.

Do you have a favorite story that you have written for Franchise Times? Why is it your favorite?

That’s like asking which child is my favorite. I’ll say the same thing I tell my three kids when they ask: You are. But stories that come to mind are the Dunn Bros Kenyan coffee plantation trip and visit to Kibera, the worst slum in Africa; all the trade missions; and hanging out with KISS’ Gene Simmons was definitely an experience.

Which franchise brand do you patronize the most?

Right now I’m hooked on Jimmy John’s subs. No. 5, no sauce, no onions.

For those outside the industry, what do you think is the least known fact or aspect about franchising?

Most locations of a national brand are independently owned and operated by local business people.

What do you think are the prospects for franchising’s international growth?

I think the sky is the limit. According to our 2012 Top 200 ranking, the number of international units for those 200 companies grew 112.9% in the 12 years we’ve been tracking. Significantly more than their domestic growth.

Hispanic and veteran franchise ownership are featured at USHCC Convention in LA

 

 

 

The International Franchise Association (IFA) and the U.S. Hispanic Chamber of Commerce (USHCC) hosted a special session on franchise small business ownership opportunities at the 33rd Annual USHCC Convention Sept. 17as the USHCC announced a new veterans initiative and Presidential candidate Mitt Romney addressed the annual meeting.

Co-sponsors of the special franchising session included 7-Eleven, McAlister’s, Liberty Tax Service, Visa and State Farm Insurance.

“Liberty tax Service has dedicated considerable time and resources to developing an initiative for the Hispanic community.  Una Familia Sin Fronteras works through educational opportunities and government organizations both in the United States and Mexico to provide information about financial literacy for people seeking help, especially about income taxes,” said Martha O’Gorman, Chief Marketing Officer of Liberty Tax Service.

“We see the Hispanic market as a tremendous opportunity both in franchise business ownership and in offering our concept to this important market,”  said Tony Valles, Vice President of Franchise and New Concept Development of McAlister’s. “Franchising is a way to be in business for yourself, but not by yourself, and McAlister’s is committed to enabling more Hispanics to access this route to the American Dream.”

“One of the major goals in IFA’s strategic plan is to increase the participation of Hispanics, minorities and women in all facets of the franchising industry,” said IFA President & CEO Steve Caldeira.  “The first-ever franchising session at the USHCC is another step in our ongoing campaign to extend franchise opportunities to this growing market, to reach the full potential of our industry.”

With an announcement that coincides with IFA’s VetFran and Operation Enduring Opportunity campaigns, the USHCC announced a new veterans initiative with the Employer Support of the Guard and Reserve, based in the Office of the Secretary of Defense –  which recognized IFA with the “7 Seals Award” – one of its highest honors.

USHCC President and CEO Javier Palomarez  encouraged the USHCC network of more than 200 local Hispanic chambers across the country to join with the USHCC in signing Statements of Support to support their chamber member employees who serve voluntarily in the National Guard and Reserve.

“There is no greater responsibility than supporting our Armed Forces and their families,” said Palomarez. “This Statement of Support reflects our gratitude and our commitment to providing servicemen and women with the training and career opportunities they deserve.”

IFA and USHCC will be discussing ways to collaborate on veterans and other initiatives.

“We always need to think of our veterans,” said Tony Valles, Vice President of Business and Concept Development at McAlister’s, whose family was forced to leave their business and home in Cuba. “They are why we have our freedom.”

The USHCC convention, which continues through Tuesday, is the largest in the U.S. Hispanic Chamber of Commerce’s history.

Chile Keeps Warming to U.S. Franchising

 

 

Santiago, Chile sits near the meeting of the Nazca and South American tectonic plates, vast slabs of the Earth’s surface that grind past each other at a rate of about three inches a year, sometimes causing earthquakes and tremors.

But what shook up this prosperous, stable nation last week was a U.S. Franchise Trade Mission, which brought 25 U.S. brands to a country with the highest per capita income in South America and a growing, diversifying economy.

Tony Valles, Vice President of Business and Concept Development for McAllister’s Deli, believes the country is more than ready for a franchise boom. “We came on the trade mission because we’re getting steady interest from Latin America. In the past, we took a more opportunistic approach. Given the potential of these markets, we want to take a more strategic approach,” he said.

The interest in McAllister’s dovetails with growth in the Hispanic market in the U.S. “The big operators are interested in our brand,” he said. “With a little tweak in the menu, we think our product will work very well in Latin America.”

Home Instead Senior Care President Jeff Huber jetted in to join Senior Vice President and Chief Operating Officer of Global Operations Yoshino Nakajima for a back-to-back set of meetings in Santiago.

Huber majored in English literature and also earned a law degree from Jesuit-run Creighton University in Omaha, Neb. before clerking for a federal judge and practicing law on the way to Home Instead, where he became President and COO two years ago. “For me, it’s about being of service,” he said. “We provide very personal care to vulnerable people in the sanctity of their homes. You need a high level of commitment and passion to do that well.”

As such, Home Instead looks for a special kind of business partner. But that hasn’t hampered international growth: The brand operates about 1000 units in 16 countries, so far.

With a well-educated population of 17 million, Chile has attracted other top U.S. firms, including Wal-Mart, Turner Broadcasting, Oracle, Equifax and MetLife in addition to the largest U.S. franchise brands.

Growing at about five percent per annum, it has the highest per capita income in South America – equivalent to Russia and Malaysia. And if the natural beauty, mineral wealth and educated populace don’t impress, hear this: Chile’s debt-to-GDP ratio is 10 percent – compared to 100 percent in the U.S.

…Now, back to positive thoughts.

By 2016 all tariffs on U.S. goods in Chile will be phased out, thanks to a 2004 bilateral trade agreement, further improving the attractiveness of U.S. products. Seventeen percent of Chile’s imports already come from the U.S. – with import growth surging each year overall.

Ray Hays of Edwards Global Services said his clients, BrightStar Care and Sport Clips, Inc., will benefit from the growth in Latin America. “In the case of BrightStar, it’s pretty clear where they fit. It’s the type of brand that is attractive and needed,” Hays said, adding, “It’s important for a master franchisee to know the regulatory and medical sector in the country.”

About Sport Clips, Inc., “People see it and they just get it,” he said. “The response has been, ‘This is something we could really use here.’ They have very few options for men’s hair care. The barber trade is disappearing. The franchise is able to offer more for a similar price and dominate the market.”

While Hays said due diligence and follow-up are necessary to further qualify potential franchise partners in Latin America, the trade mission fostered a series of high-quality meetings set up by the U.S. Commercial Service team led by Veronica Pinto in Santiago.

“The 2012 International Franchise trade mission to South America exceeded Global Franchise Group’s expectations in every way,” said  Chief Development Officer John Barber, joined by Santiago-based international franchise consultant and former IFA executive Marcel Portmann on the trade mission. “We could never have scheduled this productive a trip without the help and support of the U.S. Commercial Service, the International Franchise Association (IFA), and Franchise Times.”

“For anyone still thinking that South America is a future possibility for franchising, I encourage them to rethink their position,” said Don Burleson, Executive Vice President of Jani-King, “because the opportunity exists now.”

U.S. Franchising Blooms in Bogota

 

 

Bogota, the stylish capital of this stunning Latin American country, is perched 8,000 feet above sea level, at a much greater elevation than mile-high Denver or the highest peak in Africa, Mt. Kilimanjaro. According to reports from the U.S. Franchise Trade Mission to Latin America, Bogota’s altitude may hint at the heights U.S. franchising can reach in this booming country of more than 46 million.

RadioShack made national news during the trade mission co-hosted by the International Franchise Association, the U.S. Commercial Service, and Franchise Times in late August with a ribbon-cutting at its first store in Colombia. It didn’t hurt that the Deputy Chief of Mission at the U.S. Embassy here, Perry Holloway, wore the RadioShack uniform as a store employee early in his career and continues to be a fan. “Can we look around the store?” he asked, waving off reporters and other officials during the visit as his eyes crawled over walls of gadgets and electronic gear.

RadioShack, now operating in 31 countries with development underway in a total of 40, has ambitious plans, including being the world’s number-one battery retailer.

“Wherever a battery is sold, we’d like it to be a RadioShack battery,” said Marty Amschler, Vice President of Global Franchise for the company. “Batteries are universal, like many of our products,” Amschler adds. He and his partner Benjamin Simon, Senior Director of International Development, have spearheaded global development for the electronics powerhouse, establishing a significant footprint and revenue streams at a feverish pace. But, please, don’t call either one an Energizer bunny.

The trade mission got an extra charge from Nicole DeSilvis, Commercial Attaché at the U.S. Embassy in Bogota, whose thousand-watt smile led the 25 brands, all IFA members, into the tony El Nogal Country Club – 12 stories of luxurious meeting rooms, restaurants, an Olympic-size indoor swimming pool, world-class fitness facilities and an art gallery.

Ambassador Michael McKinley, juggling calls from his cel phone as reports of renewed peace talks with the rebel group FARC presented a possible breakthrough on a long-running challenge in the country, pivoted from the political to endorse the franchise trade mission. “There is a revolution in retail in Colombia,” he said. “You will find business partners who are willing and able, and you will continue to have our full support.”

Despite challenges like security and lingering poverty, Colombia is the fourth-largest oil producer and the number-one coffee producer in Latin America, with an economy that expanded by 7.7 percent in the third quarter of 2011, projecting growth of nearly six percent this year.

In the El Nogal Club, the fruits of the expanding economy could be seen, with Hermès ties almost standard and a suit-and-tie-only dress code reflecting Colombia’s formal business culture.

Bogota was a big hit for FOCUS Brands, whose Latin America development will now be spearheaded by Keith Carleton, Director of International Business Development. Scott Chorna continues in a similar role focused on Asia, the Middle East and Africa. “We’ve been pleasantly surprised not only by the number of appointments but the quality of the prospects,” Carleton said.

Cinnabon and Auntie Anne’s are already established on the continent, as they are around the world. The pretzel “is a blank canvas,” Carleton says, “so regionally, you can adapt it with sugar, “dulce de leche,” (caramel in Spanish) and other local flavors. In Asia, he says, a dried seaweed topping is sometimes used in place of salt.

“We need to protect the heritage and consistency of the brand, but we recognize that customers may prefer other flavors and other sizes, and we encourage that,” Carleton said.

Whereas Moe’s Southwest Grill is a more complicated concept with larger start-up costs, Carleton points out a similar Latin American concept call Tommy Beans that is fairly well established. The competition doesn’t worry him. “We can point out that our quality and our brand representation are superior,” he said.

Popeyes Louisiana Kitchen’s Tim Waddell feels similarly about a local brand offering fried chicken in Colombia. “We think Frisby really needs some competition,” Waddell said, referring to a chain with 100 restaurants in 24 Colombian cities.

The Commercial Attaché agreed. “No question about it,” said DeSilvis, a cheerleader for U.S. franchising in Colombia, who just extended  her tour of duty in the country.

The hunger for U.S. food brands is so strong that Hair Parra of WingZone signed a master franchise agreement for the country before the trade mission ever touched down in Bogota. Investors contacted Parra, an owner of the company, after reading about the trade mission and calling U.S. Embassy officials.

“The groups we’ve seen have been very good,” Parra said. He estimated that 90 percent of the candidates interviewed in Colombia were qualified.

“We are so pleased with the overall resounding success of the franchise trade mission as the key objectives were met,” said DeSilvis. “The excitement in U.S. franchising that this mission has stirred has been exceptional and we look forward to riding this wave as far as it will take us.  Franchising is on the tip of everyone’s tongues right now and the U.S. Commercial Service, IFA and Franchise Times are proud to have spurred this flurry of interest in the South American market.”

Hot, hot, hot: Franchising in Panama

 

 

It may be 90 degrees in the shade, but the real sizzle in this gateway to Latin America is the business climate, where the U.S. Franchise Trade Mission co-hosted by IFA, the U.S. Commercial Service and Franchise Times kicked off a five-day marathon of deal-making and media events with 25 American brands traveling to Panama, Colombia and Chile.

Panama City is a future Miami or Hong Kong, where skyscrapers shoot up as densely as grass in a thick carpet of banks and international hotels.  It has a “dollarized economy” (no need to change money), a sophisticated financial sector (Citibank just celebrated 100 years here) and an appetite for U.S. brands.

To call it “Little America” is a stretch, but with U.S.-style electrical outlets, a population that visits the United States often, and a foundation of franchising, trade mission participants report that the country is a golden opportunity for unrepresented franchise brands.

“We met with people who have fundamental knowledge of the value of franchising and have seen the success of U.S. franchises in this market and are very interested in these opportunities,” said Scott Chorna, director of new international business development for FOCUS Brands, reporting on the first day of deal-making.  “It’s a sophisticated, pro-American, developed market, but still ripe with opportunity.”

Cinnabon, a FOCUS Brand, has 11 stores in the country through a 10-year-old franchise agreement. Early next year, Chorna says, the group will open the first Auntie Anne’s.  Moe’s Southwest Grill and Schlotzky’s, also FOCUS Brands, are not far behind.

Panama’s unique position as a logistics and transportation hub between North and South America and the Pacific and Atlantic oceans make the country even more attractive.  An expanded Panama Canal is set to open next year, just when a new U.S.-Panama Free Trade Agreement is set to take effect, dropping tariffs and other barriers to bilateral trade.

“It will make U.S. imports 15 percent cheaper,” notes Fred LeFranc, CEO and founder of Results Thru Strategy, who is advising specialty sandwich brand Which Wich on its international expansion.  “That will fuel franchise development.”

The U.S.-Panama relationship is very warm, and it doesn’t hurt that Panama is a huge importer of U.S. goods.  For every dollar of U.S. imports of Panamanian goods, Panama imports $20 of U.S. products and services.  The economy of this nation of 3.5 million is expected to grow at a hot 6 percent annually over the next several years.

Rogelio Martinez, vice president of international franchise development for Tutor Doctor was impressed with the potential master developers he met.

“The candidates were well qualified,” he said.  “This is the event with the most high-quality candidates I’ve ever seen.”

According to Tutor Doctor and most of the trade mission companies, the U.S. Commercial Service team led by Kristin Houston, Senior International Trade Specialist and Enrique Tellez, Senior Commercial Specialist who did the matchmaking in Panama can go to the head of the class.

The brands represented on the mission are:

• BrightStar Care
• FOCUS Brands – Carvel®, Cinnabon®, Schlotzsky’s®, Moe’s Southwest Grill®, Auntie Anne’s® Pretzels, and the franchisor of Seattle’s Best Coffee®
• Fuddruckers
• Global Franchise Group – The Athlete’s Foot: TAF®, as well as four quick service restaurant (QSR) franchise concepts: Great American Cookies®, Marble Slab Creamery®, Pretzelmaker® and Pretzel Time®
• HASB Global Franchise Finance Alliance – finance sponsor of the trade mission
• Hertz Equipment Rental
• Home Instead Senior Care
• Jani-King International
• McAlister’s Deli
• Popeyes Louisiana Kitchen
• RadioShack
• Rita’s Italian Ice
• Round Table Pizza
• Sport Clips, Inc.
• The Melting Pot
• Tutor Doctor
• Which Wich
• Wing Zone